Refund & Cancellation Policy

Last updated: July 15, 2026

Baseline Ops provides custom implementation services and recurring access to workflow automation modules.

This policy explains how cancellations, refunds, billing errors, and disputed deliverables are handled.

1. One-time implementation and customization fees

Implementation, setup, configuration, development, and customization fees cover work performed specifically for your business.

If you cancel before work begins, we will refund amounts paid for work that has not started, less any non-recoverable costs already incurred on your behalf.

Once implementation or customization work has begun, the applicable fees are non-refundable except:

Where required by law
Where expressly agreed by Baseline Ops in writing
Where Baseline Ops determines that it cannot complete the agreed scope
Where a verified billing error occurred

If work has been partially completed, Baseline Ops may retain a reasonable amount corresponding to the work performed, resources reserved, and costs incurred.

2. Recurring subscriptions

Monthly subscription fees are billed in advance and automatically renew until cancelled.

You may cancel a subscription by emailing support@baselineops.net.

Unless otherwise stated in your proposal, invoice, order form, or payment page:

Cancellation takes effect at the end of the current paid billing period.
You will continue to have access through the end of that paid period.
Subscription payments are non-refundable once the billing period begins.
Baseline Ops does not provide prorated refunds for partially used billing periods.
Baseline Ops does not provide refunds for unused workflow modules or periods during which you choose not to use the service.
Access to hosted workflow modules may end when the paid subscription period expires.

You remain responsible for subscription charges incurred before cancellation becomes effective.

3. Cancellation timing

A cancellation request is effective when Baseline Ops receives it through the support email address listed in this policy.

To avoid the next recurring charge, submit the cancellation request before the next scheduled billing date.

A cancellation submitted after a new billing period begins will normally take effect at the end of that billing period.

We may confirm the effective cancellation date by email.

4. Work that has already been delivered

Fees associated with completed or delivered implementation work are non-refundable.

If you believe a deliverable or workflow materially fails to match the agreed scope, contact us within 10 business days after delivery or discovery of the issue.

Your request should include:

Your name and company
The affected workflow module or deliverable
The relevant input file
The output received
A description of the expected result
Screenshots or examples, when available

Our first step will be to investigate the issue and make reasonable efforts to correct a verified error within the agreed scope.

A change request, additional feature, new file format, new business rule, or revised workflow is not considered a defect and may require additional fees.

5. Billing errors

If you believe you were:

Charged more than once
Charged an incorrect amount
Charged after a timely cancellation
Charged for a service you did not authorize
Charged under another identifiable billing error

Include:

Your name
Your company
The approximate charge date
The charge amount
The invoice number, when available
A description of the issue

We review billing concerns individually and will correct verified errors.

Reporting an issue to Baseline Ops does not limit any rights you may have through your card issuer, bank, Stripe, or applicable law.

6. Failed, reversed, or disputed payments

If a payment is declined, reversed, disputed, or charged back, Baseline Ops may suspend work or access to the affected services while the matter is reviewed.

If a chargeback or payment dispute is submitted for a valid charge, Baseline Ops may provide invoices, communications, acceptance records, service records, and other relevant documentation to Stripe, the payment network, or the applicable financial institution.

Amounts properly owed remain due unless the charge is reversed or refunded.

7. Refund processing

Approved refunds are normally issued through Stripe to the original payment method.

The time required for the refund or credit to appear depends on:

The payment method
The card network
The bank or financial institution
Stripe’s processing timeline

Baseline Ops does not control how quickly a financial institution posts an approved refund.

Transaction or processing fees may be non-refundable where permitted by law and where those fees are not returned to Baseline Ops.

8. Exceptions

Baseline Ops may issue a full or partial refund at its discretion.

Providing a refund in one situation does not create an obligation to provide the same result in another situation.

Nothing in this policy limits refund rights that cannot legally be waived.

9. How to cancel or request help

Email:

support@baselineops.net